LastPass Review

LastPass is one of the heavy-hitters in the password management realm. Like competitors Dashlane and 1Password, it’s considered one of the best password services around. With a sleek user interface and a ton of great extras to take advantage of, it’s not hard to see why many security-focused Internet users flock to it.

In this LastPass review, we’re going to dive a bit deeper into what this password manager has to offer. Our goal is to break through the marketing fluff so that you can gain real insight into how this tool performs and secures your online accounts. With our guide, you can decide if LastPass is right for you.

 

About LastPass

LastPass has a pretty long history compared to some other players on the market. This tool has been around in some form since 2008. The password management tool was originally developed by Marvasol Inc. Back then, LastPass was relatively simple and offered basic password functionality. Through the years, the developers continued to evolve the application and eventually move towards a software as a service model.

In 2015, LastPass was acquired for $110 million by LogMeIn, Inc. LogMeIn owns several applications and services that are focused on cloud-based technology. So, acquiring LastPass was a natural fit! LogMeIn is the current developer of LastPass.

 

Features

When you’re choosing the best password manager, there’s a lot to consider. These tools are specifically designed to do one thing: keep your various online accounts secure! The method in which these managers go do this may differ, but they all have one goal. Luckily, most of them do a fine job of covering the basics.

So, how do you differentiate the good password managers from the bad ones? Well, you’ll have to look at the individual features the tool offers.

LastPass does not skimp on the advanced features! The service is available with a range of extras that can improve the user experience and enhance your security beyond the bare minimum. Here are some of the most noteworthy features that LastPass has to offer.

 

Advanced Encryption Techniques

What good is a password manager without solid encryption techniques? Encryption refers to the way your passwords are secured. Hackers and digital thieves are more cunning than ever before, so it’s important to utilize state-of-the-art encryption to keep all of those sensitive accounts safe from prying eyes.

LastPass uses 256-bit AES encryption. This is the same type of encryption that’s used by the military and various government organizations. So, you know it’s safe! With AES-256 encryption, your data is secure at all stages of the process. All of your information is stored on fully encrypted databases. But even when you recall a password to use, LastPass encrypts it from end to end.

This means that even if someone were to infiltrate the data and take it, your account credentials would be nothing more than a mess of bits. To decrypt it, specific AES keys are required. LastPass uses those keys on both ends, ensuring that your data is as safe as can be.

 

Multi-Factor Authentication

So, if all of your passwords are stored on a single database, how do you access them? Well, you need a master password. Your master password is going to be your key to access the database and use your account information.

Needless to say, keeping your master password safe is of the utmost importance. All a thief would need is that password to get access to everything from banking information to credit card numbers!

Luckily, LastPass does offer another layer of protection. Multi-factor authentication is used to verify your identity with other means beyond the master password. LastPass typically asks for this additional verification whenever you’re logging into the database from a new device for the first time.

Two-factor authentication is nothing new. Many banks and financial websites use it. Nearly all password managers use it these days, too. LastPass doesn’t just ask for two factors. You can use multiple for ultimate security!

To make things even better, LastPass gives you a wide range of options. The developer even has it’s own LastPass authenticator app for smartphones! Some other third-party services you can use include:

Duo Security
Google Authenticator
Microsoft Authenticator
Salesforce Authenticator
SecureAuth
Symantec VIP
Transakt
Sesame
Yubikey
RSA SecureID

These apps utilize several methods of verification. For mobile apps, this includes biometrics like fingerprint scanners and facial recognition.

 

Security Challenge

Here’s a unique feature that could change the way you approach online security. Within the LastPass application, there’s a security dashboard. There, you can take the Security Challenge.

Basically, this is a feature that takes a look at all of your various online account passwords to gauge your security level. It’s a quick and easy way to spot weak passwords, duplicate passwords, and other potential issues.

The system will quickly scan the database and provide alerts. It’ll give you an overall security score based on password strength. It even analyzes your master password! From there, you can use the LastPass password generator to update all the accounts that need some modification! The generator even supports one-click password changes for a limited collection of sites.

Another cool perk of this feature is that it looks for potential security compromises. If it finds one, LastPass will automatically email any addresses in your database that might have been compromised.

Ultimately, the tool is going to help you stay on top of your online security. It can spot potential problems early on so that you can make changes before a serious issue occurs.

 

Encrypted Storage

It’s not just passwords that you can store on your secured database. With paid plans, you get 1 GB of secured storage. It’s completely encrypted like your passwords and offers a ton of flexibility.

This storage can be used for a wide variety of things. Use it to keep notes filled with sensitive information. Or, use it to save personal information for the autofill function.

The auto form-fill feature is very robust. It’s designed to make providing information much quicker. We’ve all had to deal with sites that ask for details like your address. Instead of manually typing that stuff out, the form-filling feature will just recall it with a few clicks.

You can save all kinds of information directly on the application. LastPass offers a lot more categories than other password managers. These include:

Credit card numbers
Passport information
Social security numbers
Addresses
Driver’s license information
Health insurance information
Wi-Fi passwords
Server credentials
Bank account numbers

 

Secure Sharing

There will come a time when you need to share your password with others. For example, you might want to share account credentials for a joint bank account. Or, your family could share access to the same streaming account. Whatever the case may be, LastPass makes it pretty easy.

The application has a dedicated section dubbed the “Sharing Center.” Here, you can manage shared folders and take a look at all the accounts that others have access to. There’s a lot of flexibility in the Sharing Center. You can easily manage security, revoke access, and have full control over what you’re giving out to others!

The free version of LastPass only allows you to share with one other LastPass member. But, the LastPass premium accounts allow for more. LastPass also has dedicated sharing features for Family and Business plans. More on that later.

 

Pros of LastPass

It’s not hard to see why LastPass is a password manager that many web users prefer. The service has a bevy of useful features that you can utilize to up your security game. The core service has some great perks, too! Here are just a few.

Emergency Contact

Password management tools are great for ensuring that no one but you has access to your online accounts. But, have you ever considered what would happen in the event of an emergency? Unless you want to give your master password out to people, no one can get into those vital accounts when you’re unable to. In the event of an emergency, this could be a huge problem.

LastPass addresses this concert by granting emergency access. LastPass wasn’t the first to introduce this feature. However, you’re still going to find many big-name management tools that lack it.

On the application, you can provide a couple of emergency contacts. It’s as easy as providing an email address. Once you provide the contact details, you can also assign a designated wait time for each person. This could be as long as several weeks to a few hours. You can also set your most trusted contacts with no wait times.

When you’re unable to access your database, those emergency contacts can get in touch with LastPass. If they are on your list, LastPass will send you an email to confirm. Here’s where the wait time comes into play. LastPass will wait for the designated time before granted access. If you don’t respond, LastPass will assume that this is an emergency scenario and let your contact in.

Very User-Friendly App

The best part of LastPass is, without a doubt, the application. It’s one of the most user-friendly password manager apps out there! LastPass offers dedicated apps for smartphones and computers.

It’s beautifully designed and has various menus that are easy to navigate. It’s obvious that the developers put a lot of thought into the user interface. You don’t have to be technically proficient to take full advantage of the many features LastPass has to offer. Thanks to though-out menus and visual icons, even the most tech-illiterate person can use it!

Multi-Device Syncing

These days, most people browse the web on multiple devices. You might have a dedicated work computer for office use, a desktop at home, a laptop for on-the-go browsing, a smartphone, and even a tablet! Instead of having to store those passwords locally on each device, LastPass syncs your database to all of them.

As long as you have the LastPass application or browser extension installed, you can access your device from anywhere.

With most password managers, full cloud-based syncing is only available on paid plans. With LastPass, it’s even included on the free one! You can use an unlimited number of devices on all plans! That alone makes LastPass a worthy contender.

Wide Device and Browser Compatibility

Speaking of multiple devices, LastPass has some great support. It’s available on a variety of different platforms.

For computers, there’s a dedicated app for Microsoft Windows, Apple macOS, and Linux. The apps are intuitive on each operating system. It doesn’t matter whether you’re using a PC or a Mac, the user experience is going to be top-notch.

For mobile devices, LastPass is available for both Android and iOS. The apps work well with the biometrics on the iPhone and high-end Android phones, too.

Finally, you can download a browser extension. Whether you’re using Chrome or Safari, the extension allows you to access your database without having to run the full app in the background. It’s lightweight and easy to use while you’re browsing. Currently, LastPass has an extension for:

Safari
Mozilla Firefox
Google Chrome
Opera
Microsoft Edge
Microsoft Edge Legacy

Flexible Family and Business Options

Earlier, we mentioned that LastPass makes it easy to share information across accounts. Well, the password manager is also available with plans that focus on multi-user sharing.

The Family Plan is great for large families with a lot of accounts to secure! Under one LastPass membership, you can have six individual accounts for everyone in your family.

With the Family Plan, you’re also getting a unique Family Dashboard. This dashboard is going to be the sharing hub for your account. It’s where you can manage access, modify shared password vaults, and more.

The business plans from LastPass include a couple of additional features, too. LastPass offers a handful of plans that are catered to small businesses, larger teams, huge enterprises, and more. Because you’re dealing with potentially hundreds of separate accounts, these plans provide access to Admin features.

You can easily modify access, track user access, and more from one place. It’s great for businesses that frequently collaborate on larger projects. Everyone can keep their individual accounts away from prying eyes while still having the ability to work together.

Audited by a Third Party

When you’re dealing with sensitive information, it’s important to have peace of mind that software and services are equipped to do what they say. Any developer can claim that they’re using military-grade encryption and solid security techniques. But how can you be positive that a piece of software is as secure as it claims? That’s where third-party audits come in.

LastPass has been audited by Tevora Business Solutions. This company has no affiliation with LastPass or its parent company. Thus, there are no biases to the results.

According to the audit in 2018, LastPass has solid internal procedures to keep your information safe. That’s the good news! The bad news is that the audit didn’t really cover how LastPass protects from external threats. Other password managers do perform audits for that, so it’s a bit of a disappointment on the part of LastPass.

That said, the fact that LastPass is audited at all is a good sign. Not all password managers go through that process. Even fewer are as transparent as LastPass. The audit results for this tool are readily available on the website for anyone to see. That’s a big perk in our book.

Zero-Knowledge Service

One of the reasons why LastPass performed so well in their audit is because it provides zero-knowledge service. Zero-knowledge service is exactly what it sounds like. It means that LastPass doesn’t have any knowledge of your sensitive information!

This is a big deal for those who are concerned about internal threats to their security. LastPass can see that you have data stored in your database as well as in the cloud. However, that data is not identifiable at all. It’s encrypted even from developers and technicians at LastPass.

That’s not all. LastPass doesn’t even know your master password! No one has access to that important key because it’s not stored on the company’s servers!

This can be a bit problematic if you ever forget your master password. So, make sure to take advantage of that emergency access feature!

Ultimately, that trade-off is well worth it. A zero-knowledge policy ensures that your information is ultra safe.

 

 

Cons of LastPass

Despite all of the good that LastPass does, it’s not perfect by any means. There are some disadvantages worth mentioning. These disadvantages are important to consider because they could affect the quality of service you receive in the long run.

Customer Support Isn’t the Most Comprehensive

At some point, you’re going to run into issues that require customer support. This is true of all services and applications. Unfortunately, LastPass falls a bit short in this department.

Getting ahold of a real person is easier said than done. The company does have priority support, but it’s reserved for paid plans. The telephone support is said to be available 24 hours a day for five days a week, but most people have a hard time actually speaking to someone. Wait times are long! It’s a common complaint about LastPass.

There is a “Live Chat” feature. But, it’s powered by a bot. It can only provide basic pre-types answers. If you’re dealing with something pertaining to your account, you’ll need to contact a real person.

A self-help guide is available. There, you can find simple guides and troubleshooting tips. It can be helpful. But we have one major gripe with it. The self-help content acts as a wall to contact support. Before you’re even presented with the chance to email the support team, you have to go through this self-help system. It will provide you with a possible solution. If none of them work, you’ll have to wade through pages of useless information before you can get anywhere.

LastPass falls seriously behind with customer support. Other password managers do exceptionally well. It’s a disappointment that LastPass can’t invest more in the customer support department.

History of Security Issues

Now, here’s a disadvantage that you’ll want to pay attention to! LastPass has been the subject of some security issues in the past. With how popular this password manager is, it’s no surprise. LastPass has a big target on its back. Thus, hackers are constantly looking for vulnerabilities so that they can steal sensitive data.

The only time that LastPass experienced data breaches was in 2015. Digital thieves were able to get away with some information. But, because of the zero-knowledge policy, no user password databases were compromised. This goes to show just how important zero-knowledge service is.

There were some other instances in which vulnerabilities were detected. These occurred in 2011, 2016, 2017, and 2019. For all instances, LastPass was very quick to resolve the problem.

While those securities issues might send up a red flag, consider how LastPass responded to them. The developers did not hide or pretend it didn’t happen. On all occasions, LastPass was completely transparent. The company notified users immediately and addressed the problem to prevent future damage.

There’s a lot to be said about how LastPass responded. Other companies are notorious for leaving users in the dark. The fact that LastPass does not is worth considering.

 

 

LastPass Plans and Pricing

LastPass operates on a software as a service model. Thus, using the password manager requires a monthly fee. The amount you’ll pay depends on the plan you choose. Currently, LastPass offers a handful of plans that cater to a range of needs.

Premium Plan

Price: $3.00 per month, billed annually

The Premium Plan is designed for individuals. It includes all of the core features and extra perks. The only limitation is that you only have one account to work with. Naturally, this limits your number of shared LastPass vaults and secure file folders as well.

Family Plan

Price: $4.00 per month, billed annually

With the Family Plan, you’re getting everything that’s included with the Premium Plan. However, this comes with six licenses. That means that up to six people can have an account under one membership.

Business MFA Plan

Price: $3.00 per month per user

This plan is geared toward smaller companies that don’t require a ton of extra features. The core database features remain the same. However, you’re not getting access to the password generator, shared folders, autofill function, and many of the business-based features. The plan is just for the basic password manager features.

Business Teams Plan

Price: $4.00 per month per user

This plan is best if you have 50 or more users. Every employee can have their own password vault. This plan also comes with access to the ADMIN dashboard for greater control of your company’s security.

Business Enterprise Plan

Price: $6.00 per month per user

Best for larger companies, you can have as many users as you want with this plan. It comes with Single Sign-On features that are fully customizable. Various business integrations are available, too.

Business Identity Plan

Price: $8.00 per month per user

This is the most robust LastPass plan of all. It includes everything that the MFA and Enterprise plans have. Plus, you’re getting strong multi-factor authentication features and a collection of impressive password management tools.

 

What Does the Free Plan Include?

LastPass has a relatively feature-rich free version. Most password managers have some strict limitations on free plans. That’s also true with LastPass. But, this password manager does include enough features for a lot of people.

For example, you can use the service on as many devices as you want! You’re not just limited to one like other password managers.

The free plan also comes with the password generator, multi-factor authentication, autofill feature, secure notes, Security Challenge feature, and some password sharing capabilities.

What you’re not getting is the emergency access feature, encrypted file storage, and priority customer support. Those are all reserved for the Premium Plan.

 

Privacy Policy

Like any other password management company, LastPass is going to collect some information about you. This is normal. However, that doesn’t mean that you shouldn’t be aware of what LastPass is collecting.

Luckily, all of that information is readily available in the Privacy Policy. Available on the website, the Privacy Policy is easy to understand and lays out all the information that’s being collected.

LastPass gathers data on the type of device you’re using, what operating system you’re on, location settings, and more. It also collects data to identify your device, IP address, and location.

According to the Privacy Policy, LastPass only uses this data to run the service. Though, they are within their right to share that information with third parties.

 

Frequently Asked Questions

Is LastPass Safe to Use?

LastPass is very safe to use. Not only does it have 256-bit encryption for your password vaults, but the company follows a zero-knowledge policy. Thus, your information is safe even if there’s a security breach.

Can You Import Passwords?

LastPass does let you import several passwords at once. You can do this within the app by importing a CSV file.

How Much Does LastPass Cost?

There is a free version of LastPass that you can use for as long as you want. Though, it does have some feature limitations. The most affordable LastPass plan will cost you $3.00 per month. It’s billed annually.

Does LastPass Come with a VPN?

Unfortunately, Lastpass does not currently include a VPN service like some of its competitors.

How Many Devices Can You Use LastPass On?

You can use LastPass on as many devices as you want. This is true for even the free plan! Your password databases sync on the cloud so that account credentials are available on all of your devices.

 

Summary

LastPass is a great choice if you’re looking for a secure password manager. No matter what type of LastPass account you choose to subscribe to, you’re getting military-grade encryption and multi-factor authentication. Pair that with the zero-knowledge policy and you have an ultra-secure password management tool!

This password management tool is considered one of the best on the market. While it still has some room to improve, you can’t go wrong with LastPass.